Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Dylex Trends offers free delivery countrywide in Kenya. You will only be need to pay for the product

Which payment methods are accepted in the Online Shop?

We accept online payments through Mpesa. You pay directly to our Till Number which will be provided

How long will delivery take?

We are keen to make sure you get your products on time. Delivery in within Nairobi CBD is immediate, 2-4 hour delivery within Nairobi County and 48 Hours to other parts of the country

How secure is shopping in the Online Shop? Is my data protected?

Any information left on our site is confidential and is only used to manage our customers’ accounts and fulfil their orders. We do not share our data with third parties.

What exactly happens after ordering?

After successfully placing an order at Dylex Trends, our customer service will call you in a few minutes to confirm your order details. it is then dispatched from our fulfillment centre to your location

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Got any questions? Feel free to reach out!